Privacy Policy

At B2C Solutions India, we prioritize your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines our practices regarding the collection, use, processing, and protection of your information in strict compliance with the Digital Personal Data Protection (DPDP) Act, 2023, and the Information Technology Act, 2000.

By explicitly consenting to this Privacy Notice, you authorize B2C Solutions (acting as the Data Fiduciary) to process your personal data as described below.

Information We Collect

We collect personal data only when necessary to provide our recruitment and BPO services. The types of data we collect include:

• Identity & Contact Data: Name, email address, phone number, and physical address.
• Professional Data: Resumes, CVs, employment history, educational qualifications, skill sets, and references.
• Technical Data: IP address, browser type, location data, and website usage metrics (collected via cookies with your consent).
• Verification Data: Government-issued IDs (such as PAN or Aadhaar) only when legally required for background verification or payroll processing, and only with explicit consent.

Purpose of Data Processing

We process your personal data for the following specific, lawful purposes:

• Matching job seekers with prospective employers across India.
• Facilitating the recruitment, interview, and onboarding processes.
• Delivering specialized BPO and RPO services to our corporate clients.
• Communicating with you regarding job alerts, application statuses, and service updates.
• Complying with sovereign legal, regulatory, and statutory obligations.

Consent and Withdrawal

Your data is processed based on your clear, affirmative consent.

Right to Withdraw: You have the right to withdraw your consent at any time. If you withdraw consent, we will cease processing your data, though this may limit our ability to provide you with recruitment or placement services. To withdraw consent, please contact our Data Protection Officer.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Prospective Employers: We share candidate profiles with hiring organizations solely for recruitment purposes.
• Service Providers: Trusted third-party vendors (e.g., background verification agencies, IT hosting services) bound by strict confidentiality agreements.
• Legal Authorities: When mandated by Indian law enforcement or regulatory bodies.

Rights of the Data Principal

Under the DPDP Act, 2023, you (the Data Principal) have the following rights:

• Right to Access: Request a summary of the personal data we hold about you and the identities of third parties it has been shared with.
• Right to Correction & Erasure: Request the correction of inaccurate data or the deletion of your data when it is no longer needed for the stated purpose.
• Right to Nominate: Nominate another individual to exercise your rights in the event of death or incapacity.
• Right to Grievance Redressal: Register complaints regarding data processing.

Data Security and Retention

We employ robust technical and organizational security measures to protect your data from unauthorized access, alteration, or breaches.

In the event of a data breach, we are legally mandated to notify the Data Protection Board and affected individuals within the required statutory timelines.

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy or to comply with Indian legal and accounting requirements.